At ViserLab, we take pride in offering top-notch customization services for our existing software products as well as complete fresh development from scratch. Our goal is to tailor our solutions to meet the unique needs of your business, ensuring enhanced functionality and seamless integration within your workflow. To ensure a smooth and transparent customization process, we have established the following policies:
Upon the final delivery of the customized software, we provide a comprehensive 30-day support period. During this time, our dedicated support team will be available to assist you with any questions, concerns, or issues related to the customization. Whether you require clarifications, encounter unexpected challenges, or seek further enhancements, we are committed to providing timely and efficient support to address your requirements. After this period, there will be additional charge will apply accordingly.
While our customization services are designed to optimize the software's performance and align it with your specific needs, it's essential to note that customizations will impact the software's ability to receive future updates. Any updates or patches released for the original software will not be compatible with the customized version. As such, implementing these updates could result in the loss of the customizations or even a fatal error.
During the customization process, we will diligently adhere to the agreed-upon scope and specifications. Any change requests that arise after the initial agreement may lead to adjustments in project timelines, costs, and impact on future updates. Therefore, we recommend discussing and finalizing the customization scope before commencing the project to minimize potential conflicts.
By opting for our customization services, you acknowledge and agree to these policies, understanding the benefits, and potential limitations of customizing.
Please feel free to reach out to our support team if you have any questions or need clarifications regarding our customization policies. We look forward to working with you to create tailored solutions that elevate your business performance.